Delivery & Returns Policy

Delivery

We aim to dispatch your order as quickly as possible within 24 hours of receiving your order. However during peak times this timescale may increase, such as Christmas time, and we would ask you to bear with us. 

If for any reason there is a delay or an item is out of stock we will contact you straight away and give you choice of the options available at the time.

Shipping Options UK & NI

All UK & NI orders over £75 are FREE standard delivery (Royal Mail Tracked 48, 2-4 working days) signature required.

All UK & NI orders under £75 are £3.95 standard delivery (Royal Mail Tracked 48, 2-4 working days) signature required.

For All UK & NI orders we can provide a NEXT WORKING DAY service for £5.95 (on orders placed before 12pm Mon-Thurs) estimated delivery before 1pm and a signature is required. 

Shipping Options EU

EU Countries standard delivery is £10.00 ( 2-4 working days) a signature is required.

Shippping Options USA & ROW

Standard delivery £25 Please allow 5 - 10 working days for delivery, a signature is required.

Any customs or import duties will be charged once the parcel reaches its destination country. Customs and import charges (if any) must be paid by the recipient of the parcel. Unfortunately we do not have control over these charges and cannot predict what they may be. Costs vary depending on value of your order and we would recommend you check this with your local authority before purchase. We do not have this information.

Returns

In the rare instance you don't love your The Lion Sparkles order we certainly don't want you to be disappointed so here's what to do:

  • Within 24 hours please email us at hello@thelionsparkles.com to notify of the intention to return and let us know the reason for return, please include your order number.
  • Return items within 7 days of receipt in the original packaging, unused and undamaged.
  • Unfortunately we cannot return gift vouchers.

Our returns address is:

The Lion Sparkles

PO Box 1485

Northampton

NN2 1EU

We will process your refund the same day we receive your parcel. 

We are not responsible for the cost of return postage and would recommend that you use registered delivery and obtain proof of postage.

No refunds or exchanges are given on products that fail to reach us.

We encourage you to handle your items with care, as damaged products caused by improper handling by the recipient is not our responsibility.

Please do not send your purchase back to the manufacturer.